Frequently Asked Questions
How often should carpets be professionally cleaned?
For most households, professional carpet cleaning every 6–12 months is recommended to maintain hygiene, appearance and fibre health. Vacuuming removes surface debris, but it cannot extract deeply embedded dirt, skin cells, oils and allergens that settle at the base of the carpet pile over time.
Homes with children, pets, allergy sufferers or heavy foot traffic often benefit from more frequent cleaning. Regular professional cleaning also extends carpet lifespan by preventing abrasive dirt particles from breaking down fibres prematurely.
What’s the difference between steam cleaning and dry carpet cleaning?
Steam cleaning, also known as hot water extraction, uses heated water and strong suction to flush out deep contamination. It is effective for heavily soiled carpets but involves higher moisture levels and longer drying times.
Dry or low-moisture carpet cleaning uses specialised solutions and controlled agitation to lift dirt with minimal water. This method is often preferred for premium carpets, wool fibres and busy households because it reduces drying time, moisture-related risks and disruption. The correct method depends on carpet type, condition and environment.
How long does it take for carpets to dry after professional cleaning?
Drying time depends on the cleaning method, carpet construction, airflow and humidity. With ultra-dry, low-moisture systems, carpets are often dry within around one hour, making them ideal for homes that need fast turnaround.
Traditional steam cleaning may take several hours, but professional equipment with controlled moisture and strong extraction significantly reduces drying time. Faster drying lowers the risk of odours, mould growth and residue attraction.
Is professional carpet cleaning safe for children and pets?
Yes. When performed using appropriate products and techniques, professional carpet cleaning removes allergens, bacteria and contaminants that can negatively affect children and pets.
We use non-toxic, low-residue solutions that clean effectively without harsh chemicals. Once carpets are dry, treated areas are safe for normal household activity, making professional cleaning a healthier option than leaving contamination trapped in fibres.
Can professional carpet cleaning remove pet urine and odours completely?
Pet urine contamination can penetrate carpet fibres, backing and underlay. Successful treatment depends on how long the contamination has been present, how deeply it has travelled and whether previous DIY treatments were used.
Professional treatment targets both the visible stain and the bacteria responsible for odour. While severe or long-standing cases may not be fully reversible without replacing underlay, professional cleaning almost always delivers a substantial improvement compared to household products or masking sprays.
Do professional cleaners remove tough stains like wine, coffee and makeup?
Many tough stains can be significantly reduced or removed, but results depend on stain chemistry, age and previous treatment attempts. For example, wine and coffee contain tannins, while makeup often includes oils and pigments that bond differently to fibres.
Professional stain removal uses targeted solutions designed for specific stain types and controlled application techniques that protect carpet fibres. While no service can guarantee complete removal in every case, professional treatment offers the best chance of success without damage.
What is carpet dyeing and when should it be considered?
Carpet dyeing is a restoration process used when colour has been removed from carpet fibres, most commonly due to bleach spills, sun fading or chemical damage. Instead of replacing the carpet, professional dyes are colour-matched and permanently bonded back into the fibres.
This service is ideal when the carpet structure remains sound but visual damage is present. Carpet dyeing is significantly more cost-effective and environmentally responsible than replacement.
Is carpet dyeing permanent and safe?
Yes. Professional carpet dyes are designed to chemically bond with compatible fibres such as wool and nylon. When applied correctly, the restored colour will not fade, wash out or transfer under normal household use and professional cleaning.
DIY dye kits often fail due to incorrect chemistry or uneven application. Professional dyeing ensures durability, accurate colour matching and long-term results.
Can you clean upholstery and sofas safely?
Yes. Upholstery cleaning requires fabric-specific methods to avoid overwetting, shrinkage or colour bleeding. Materials such as linen, microfiber, cotton and blended fabrics respond differently to moisture and cleaning agents.
Professional upholstery cleaning removes body oils, dust, allergens and odours while preserving texture and appearance. Proper cleaning also helps extend furniture lifespan and improve indoor air quality.
Do you clean leather furniture?
Yes. Leather requires specialised care because incorrect products can strip natural oils, leading to cracking or fading. Professional leather cleaning removes built-up grime and body oils, followed by conditioning to restore softness and flexibility.
Regular professional care helps maintain leather appearance and prevent premature ageing.
How often should mattresses be professionally cleaned?
Most households benefit from mattress cleaning every 12–18 months, while homes with allergies, asthma, children or pets may require more frequent treatment.
Mattresses accumulate dust mites, sweat, bacteria and allergens that cannot be removed through vacuuming or airing alone. Professional cleaning improves hygiene, reduces allergy triggers and supports better sleep quality.
Do you offer commercial carpet and upholstery cleaning?
Yes. Commercial environments experience higher traffic and require more frequent professional maintenance to meet hygiene and presentation standards.
We provide flexible scheduling and fast-drying solutions for offices, medical facilities, childcare centres and retail spaces to minimise disruption and downtime.
Do I need to move furniture before carpet cleaning?
Light furniture can usually be moved as part of the service, while heavier items such as beds or large cabinets are typically left in place to avoid damage.
Professional cleaners use protective pads and careful techniques to prevent transfer marks and protect flooring during the process.
How much does professional carpet cleaning cost?
Costs vary depending on room size, carpet condition, cleaning method and any additional treatments required. Professional services provide clear, upfront pricing so customers can make informed decisions.
Bundled services often offer better value than booking individual treatments separately.
Why choose a local specialist over a franchise cleaner?
Local specialists typically offer greater accountability, consistent workmanship and tailored solutions. Rather than following rigid, volume-driven processes, local operators assess each job carefully and adapt methods to suit the home.
This approach leads to better long-term results and a more reliable service experience.